Privacy Policy

At Golden Lady Casino, we highly value the trust and loyalty of our players. Protecting your personal data is a cornerstone of our operations, and we are committed to handling your information with care and respect. This Privacy Policy explains how we collect, use, and safeguard your data. Please review it thoroughly to make informed decisions regarding your experience with us.

Data Processing

This Privacy Policy outlines our obligations under applicable gambling regulations to process the personal data of players. Processing this information is essential for enabling game participation and delivering associated services.

Golden Lady Casino is operated by Dama N.V., a company registered in Curaçao, along with its wholly-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a valid license issued by Antillephone N.V.

By using our services, you consent to this Privacy Policy. As this document may be updated periodically, we recommend reviewing it regularly. Continued use of our platform indicates acceptance of any changes.

Information We Collect

To provide you with a secure and seamless experience, we collect the following types of personal data:

Registration Data: Information you provide during sign-up, such as your name, contact details, and identification documents.
Communication Logs: Records of interactions via email, live chat, or other communication channels.
Transaction Histories: Data related to deposits, withdrawals, and gameplay activity.
Verification Documents: Details submitted for identity confirmation and compliance checks.

How We Use Your Information

The information we collect is used for the following purposes:

Processing deposits, withdrawals, and bets.
Providing requested services and customer support.
Conducting identity verification and ensuring compliance with regulations.
Sending promotional materials, subject to your consent.
Fulfilling legal obligations, such as anti-money laundering requirements.
Detecting and preventing fraudulent or illegal activities.
Conducting market research and analyzing aggregated data to improve our services.

Marketing Communications

With your consent, we may use your data to send promotional offers and updates about our products and services. You can opt out of receiving marketing communications at any time by adjusting your account settings or contacting our support team.

Golden Lady Casino does not sell or rent your personal data. However, your information may be shared in the following instances:

Within our corporate group to facilitate operations.
With trusted business partners and third-party service providers for service delivery and compliance purposes.
When required by law or to meet regulatory obligations.

Data Security and Retention

We take data security seriously and implement stringent measures to safeguard your personal information. Your data is retained in compliance with legal requirements and for a minimum of five years after account closure, as mandated by anti-money laundering regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience, analyze website performance, and support marketing efforts. You can manage cookie preferences through your browser settings; however, disabling cookies may impact the functionality of the site.

Your Rights and Contact Information

As a player, you have the right to:

Verify and update your personal information.
Request data deletion, subject to legal requirements.
Opt out of marketing communications at any time.

For questions or concerns regarding your data, please contact our Data Protection Officer (DPO) via email. Residents in the EU may also file complaints with the relevant supervisory authority under GDPR regulations.

At Golden Lady Casino, we are committed to providing a transparent, secure, and enjoyable gaming experience. If you have any inquiries or concerns regarding this Privacy Policy, do not hesitate to reach out to our support team.